Personal Data/Credit Card/Debit Card Information
Dotprint ensures no personal data or information is retained or used beyond the point of transaction. No credit/debit card data is stored or passed on to third parties
Dotprint takes every step to ensure your personal information is not passed on to third parties. Employees are bound to contracts forbidding the transfer or use of customers’ personal details. All computers we use are firewall enabled and are protected by up-to-date virus protection software.
Unless otherwise requested by the customer, goods will be dispatched by Dotprint with a courier or postage service of our choice, we use Royal Mail Tracked or TNT/FedEx Express depending on the size of the order and postage paid. Larger orders may be delivered by courier service which may require signature upon delivery.
Purchase turnaround times are an estimate only, and may be longer during peak periods. Once dispatched from Dotprint, Dotprint cannot be held liable for late delivery or damage to the purchased goods caused by the courier or postal service, please see our Damaged goods policy for more information.
Dotprint aims to have purchases made and dispatched within 2 working days. This may be longer during busy times of year when demand is greater.
If the customer fails to take delivery of goods when an attempt to deliver has been made, Dotprint reserves the right to charge for additional delivery charges that may incur for re-delivery of goods. Dotprint reserves the right to retain goods until the cost of re-delivery has been paid.
If goods are returned to Dotprint because the customer has supplied an incorrect delivery address, then Dotprint reserves the right to charge for additional delivery charges that may incur for re-delivery of goods. Dotprint reserves the right to retain goods until the cost of re-delivery has been paid.
Goods sent via Royal Mail are not considered to be ‘missing’ / ‘lost’ until 28 days has passed (this does not include the day of dispatch.)
Unless otherwise requested by the customer all goods will be packaged appropriately in accordance with Dotprints’ packaging standard. Any changes or special requests for alternative packaging must be agreed with Dotprint prior to purchasing.
If you have paid for a tracked delivery option we will supply the tracking number for your convenience on request.
For URGENT orders, please email us immediately after placing your order with your special date request. We may at our discretion charge the relevant fee to expedite your order.
Cancellations are not accepted as all orders once production has started, once placed and paid for orders are final.
Dotprint supplies bespoke products, and as such refunds will not be issued for products purchased. However, if an order has been placed and Dotprint does not receive your artwork within 5 working days, a refund will automatically be issued.
In the unlikely event that you are unsatisfied with the goods you have received, then please contact Dotprint within 48 hours of receiving your goods.
Dotprint will only accept returns of goods or issue replacements of goods if the company is found to be at fault, in which case return costs will be covered by Dotprint.
Damaged Goods Policy
Dotprint will only replace damaged prints if we are notified within 48 hours of Delivery and if photos are provided showing the damage. If your print is found to be damaged by the delivery company we have 48 hours to put a claim in from when it arrives with you, so please make sure you contact us as soon as it arrives.
Colour Match and Quality Assurance
Our monitors and printers are calibrated together. There is always going to be a difference (however marginal) between what you see on your monitor, vs what we see on ours; and the printed result because of the differences in monitor calibration as well the difference between projected light (your monitor) and reflected light (your print).
Our colour management system ensures that no colour cast will occur during the printing process itself, therefore it is understood and accepted that any colour casts present are as a result of the supplied image, not our printing process. We will, however, monitor the colour in your print and will inform you if there is an obvious problem.
We will colour correct if there is an obvious colour cast or other problem, but generally we will print what you send us. Colour and contrast will be adjusted based on the operator’s experience, but again this is only if there is an obvious need to do so.
We will not accept a return based on perceived colour issues when we have made no changes to your image file.
All of our products are made to order and cannot be resold – therefore once you finalise your order we cannot accept returns or give a refund unless there is a fault with the print itself or we have failed to follow your instructions.
All special instructions and order changes are to be made in writing or by email.
You accept that the image you upload is what we will use to print your image – ie. your uploaded, self-edited photo is what we will print.
Paper invoices are not sent with your goods unless otherwise requested. Electronic invoices are automatically sent to your email address once a purchase has been placed.
Dotprint reserves the right to change the prices of products at any time. No changes will be made to the purchase price of already existing orders.
No promotions, coupons/vouchers or special offers may be combined with any other offers – only one offer at a time is allowed and where noted only one coupon code or voucher can be used per transaction.
Except where a voucher has been purchased via a special purchasing platform, we reserve the right to withdraw any offer at any time.
All sizes listed on the website are accurate, canvas sizes are measured by the inch.