FAQs

You can call us on 01803 365000 during office hours.

Email hello@dotprint.co.uk for all enquiries.

Upload your files during checkout or use our uploader here.

We aim to print all orders the same day, however please allow 48 hours.

Yes! If you order before 3pm we can print the same day for collection.

Please contact us to discuss international delivery options.

Follow all our platforms by visiting dotprint.co/follow

We will print your image to the closest size paper options. Please ensure the resolution of your image is high enough. Contact us if you need advice.

We are able to provide studio services by quotation. Contact us for a price.

We are always happy to give advice.

If you’re unsure on the best choice of paper we recommend ordering a sample pack here.

We use a range of professional Canon large format printers and pigment inks.

For solid colours you must choose a Giclee Print or a Poster Print. Plan Prints and Sewing Pattern Prints are limited to producing light coverage. We advise up to 10% coverage on the sheet and reserve the right to refund purchases that go above that range. If we need to upgrade your order we will get in contact so that you can make payment.

We use Royal Mail to deliver the majority of our prints. At our discretion we may use a different courier such as FedEx or UPS.

Yes. Our deliveries require a signature to confirm safe receipt. If you are not in to sign for the delivery our courier will leave a card giving you the opportunity to arrange a redelivery at another time. At the discretion of the courier company you may be able to collect from the depot or local Post Office, or arrange to leave with a nominated neighbour.

No. You need to submit your files to us in PDF format ready for printing.

Yes, we can – just order the size you need and we will fit it to the page size ordered. We will contact you if there are problems with the image resolution.

Of course – just order the product and select the print type required.